MUJI Reviews

It is the worst custom service expense I have ever had! Muji for me it is not a go zone for shopping, if you care about custom service please be careful, there is no one you can speak to over the phone when you have a problem with them. I will never go to Muji UK again,

I ordered stationery from the Spain shop as there is only one in-person shop in my country. Although it arrived on time and in good condition, I have to say the customer service of muji.eu is awful!
With costly shipping fees just for an envelope packaging I was expecting some kind of tracking...
The shop gave a wrong address to the delivery company then sent me an email saying my address was not registered even though I typed it correctly!?
Luckily, the courier nicely contacted me and I received my order after 3 business days from purchasing. With this unpleasant experience, I won't buy from Muji online again! Please avoid it if you can?

The worst customer service, well more like no customer service. The website does not work properly, I have pointed out the issue ten years ago and it is still having the same issues (cannot search for products and there are countless bugs that can be easily fixed). Someone must have taken the money for website design and fled ten years ago and no one does anything to follow up.

But because I cannot go to Japan easily these days I had to buy a few things on MUJI UK. They charge delivery fee in the strangest ways, and then ships it whenever that is conveninent for them, which can be never, or sometime in a week or so. I still have not received my order after a month. They told me I should wait longer to report it missing.

They seem to have subcontracted everything to a third party. I will write to the MUJI Japan and see what happens because obviously no one is taking any responsibility re: MUJI UK Online.

MUJI Online excellent customer service

Recently, I have placed several orders. After waiting for a few days I was contacted by their customer service, on one of the items was no longer in stock. They offered a refund and I suggested to change the items for a similar one. They refunded and they sent me the new items free of delivery. All it was dealt very quickly and efficiently. Above all with their kindest and politeness that I experienced when I used to live in Japan. That's the reason for the five stars, an outstanding customer service.
Thank you.

Muji online is TERRIBLE.
For the spain store they do not answer to messages in, what a waste of time...
I bought products that were available online and after a few days they told me by email that they didn't have it in stock??? Too bad to be true. I'm still waiting for Muji's response and my refund for the things I won't receive : /
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AVOID MUJI SPAIN...

I bought an unglazed stone and some aroma oils. Having seen all of the bad reviews I thought I should just write to say that my order arrived well within the time muji stated. I ordered on 27/11/2021 and my order arrived on 03/12/2021. I couldn't track it (I wasn't expecting to), but was very happy with how quickly it arrived seeing as I didn't pay a lot for postage. Also the item was very well packed and all the items arrived in perfect condition.

I haven't been able to shop because, incredibly, muji.EU does not actually deliver to the EU, but only to the UK! Eh?

Saw the reviews after I bought muji aroma diffuser online (the store in town has sadly been closed) and the essential oil, and was really concerned about the delivery. A very pleasant surprise, got confirmation message from DPD next morning. I received my order, and very pleased with the diffuser.

The reason for not giving the 5 star is that the online information showed the essential oil would be free if you purchase a diffuser, however when I checked out the promotion was not applied with no explanation.

Muji online is a tramp. For the spain store, Their contact form does not work, the phone number found in the legal part of the web site is invalid, they do not answer to messages.
I lost 50 euros buying things never delivered.
I’m waiting over a month for something that should arrive in max 8 days.
DO NOT TRUST.

If I had an option below 1 star, I'd definitely have used it.
I ordered in November 2020 and was given a delivery date of 8 December. Now we're in end-Feb and there's absolutely no sign of any delivery. And no communication from them other than to say one of the items was not available. I dont mind things being out of stock - that happens - but where on earth are the other things I ordered? Why has my hard earned money gone into their coffers for absolutely nothing? This makes me so upset.
I struggled to find our how to reach them, and have sent them 2 emails and one online query via their site so far - total silence is the response I've got. I dont know what else to do, other than raise it with the media, or shrug and say that's 50 quid down the drain.
I really used to like their stuff but now I wouldn't ever walk into one of their shops again, and will absolutely resent this money they have in effect stolen off me. Aargh.

After five working days the told me the all of the sale items I had ordered were out of stock. Responded and they blamed Brexit. Brexit happened a month ago, had they not heard!?Or did they believe Boris saying that all would be well?

Placed an order 4 weeks ago and it is still being 'processed'. Absent customer service that has been ignoring my emails for weeks. Worst experience ever.

I love MUJI stationery , so proceeded to look online now that the local shop in Dublin isn’t open . Saw an eu domain so ordered a few things . Didn’t see the cost of shipping at checkout but saw directly after purchase - £29 to ship a few notebooks from uk to Ireland ! Thanks tried cancelling immediately , got reply 2 days later that I was too late and that I could refuse delivery ! Absolutely disgusting service . To cap it off they couldn’t even fulfil my full order so they just refunded me that cost - really disreputable company .

Muji decided to upgrade their website but they did not merge or migrate the customer accounts from their old website. Because of this, I am unable to log back into my old account. I tried logging in to my old account but was instead prompted to create a new account. Now I have lost access to my old account and subsequently lost access to view the status of my orders.

Another problem is that the link to track my order from the initial order confirmation email does not work. It redirects to the website's stationery page but not my order status.

I am fully aware of the COVID-19 situation. I am also aware that there may be problems in distribution due to COVID. But the lack of response from customer service is genuinely distressing.

I am distressed that I have no way to track the status of my order than was placed more than a month ago. But I have already been charged and all I can do is wait.

Edit 02/11/2020: Finally got an update on my order. Customer Services said the order is delayed due to one item being out of stock. If anyone wants to receive fast customer service replies, please send your email through "Kaizen" at the very bottom of the Support page. Don't try sending enquiries through any of the other support pages as it seems they don't actually receive them from those. Only through Kaizen will they respond as it only took 1 hour to be answered.

Edit 29/10/2020: No use in hoping for a customer service response here on Trustpilot because the company isn't even claimed. Word of advice, don't order from Muji at all until the COVID situation is finished.

I placed an order by mistake and immediately proceeded to cancel it. I heard nothing back until 3 days later when the shipping confirmation was sent saying that the order could no longer be cancelled. I again contacted customer service and never received a reply. I can't stand companies who use Covid as an excuse for not responding to their clients.